Job Title:
Technical Support Specialist with German
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Your responsibilities
- Do you speak German? Do you like helping people? Join our German-speaking team in Katowice, Poland!
- You don't have to sell anything, you don't have to know how to build a washing machine. It is enough that you speak German well, are good listener and want to help - we will teach you the rest!
- We are looking for a person who is not afraid of phone calls, has technical mindset and can find a solution even where others see a problem.
What will you do?
- - respond to calls from German-speaking customers,
- - help with repairs, warranties, parts and minor defects,
- - look for solutions remotely (so that the service technician can have a rest),
- - match products to customers in response to their needs,
- - work with a CRM system - great if you are familiar with SAS Customer Intelligence.
Who we are looking for?
- A candidate with German at C1 level - fluent, confident, stress-free, with a possibility to work from Katowice,
- - with experience in customer or technical service (not a “MUST”, just will be easier for you),
- - with a bit of technical intuition - you don't have to be an engineer, it's enough that you can think logically,
- - with a positive approach to people and challenges - because a smile can be heard even on the phone,
- - English? nice to have, but not required.
What do you get?
Competitive salary on an employment contract (stable, with all benefits),
- a job in a modern office in Katowice,
- training at the start - you will not be thrown into deep water,
- “fruit Thursdays”. - vitamins straight to your desk,
- MyBenefit cafeteria - cinema, gym, shopping? You choose,
- private health insurance
- a friendly atmosphere where jokes are welcome and questions are never stupid.
Click “apply,” send your resume and join the team where we do wonders on the phone every day. The service? There is. The atmosphere? Even better. The only thing missing is you!
Location:
POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13
Language Requirements:
German (Required)
Time Type:
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