Description
We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
What you will do in this role
The BFSI Business Unit Manager acts as the strategic and operational right hand to the EMEA BFSI Sector Lead, ensuring the sector delivers against its commercial, operational, and strategic objectives.
This role blends business performance management, governance, insight generation, and strategic enablement. The postholder will own the day-to-day orchestration of the BFSI operating model, ensuring clarity of data, excellence in reporting, rigour in governance, and consistent execution across countries and accounts.
They will bring strong financial services sector knowledge, an analytical mindset, and exceptional coordination and communication skills.
Reports to: BFSI EMEA Sector Lead. No Direct Reports.
Responsibilities:
1. Business Intelligence, Performance Tracking & Insight
- Build, maintain, and continuously enhance a comprehensive EMEA BFSI performance dashboard - tracking revenue, margin, pipeline, CSAT, renewals, and transformation mix by client, country, and subsector.
- Work with Salesforce and analytics teams to design and animate dashboards that accurately reflect business growth progress and pipeline quality.
- Partner with Finance to create robust P&L reporting and financial files for monthly and quarterly governance discussions.
- Conduct trend analysis to highlight growth opportunities, margin pressure, and at-risk clients, supporting data-driven decisions.
- Bring market intelligence and competitive insight into sector strategy discussions, ensuring CNX BFSI remains informed by the latest financial services trends and benchmarks.
2. Sector Knowledge, Case Studies & Market Positioning
- Act as the custodian of all BFSI case studies, client success stories, and references, ensuring the right examples are used across EMEA markets.
- Maintain a centralised repository of sector collateral, playbooks, and best-practice materials.
- Collaborate with Marketing and Bid teams to refresh and elevate BFSI materials aligned to transformation and technology-led narratives.
- Support new pursuits and renewals by providing case studies and insights that strengthen proposals and client engagement.
3. Governance, Reporting & Executive Communication
- Own the BFSI governance cadence - scheduling meetings, setting agendas, coordinating inputs, and producing executive-quality packs.
- Prepare all materials for BFSI Council meetings, Portfolio Reviews, and EMEA Board updates.
- Create compelling PowerPoint and Excel outputs that translate complex data into clear, insightful narratives for senior leadership.
- Track and ensure closure of all actions and commitments arising from governance sessions.
- Partner with the Sector Lead to track progress against strategic objectives, flag risks, and keep leadership accountable, including “keeping the Sector Lead honest” on agreed priorities and outcomes.
4. Client Health, Growth & Performance Management
- Maintain a centralised view of client health across all BFSI accounts, consolidating CSAT, renewal likelihood, revenue trends, and delivery quality.
- Ensure client health insights are integrated into performance and governance packs.
- Track progress against account-level growth plans, highlighting underperforming areas and driving follow-up actions with Account Executives.
- Coordinate with Account Executives and Country CCOs to ensure timely responses to emerging risks or opportunities.
5. Strategic Enablement & Continuous Improvement
- Operationalise and continuously improve the BFSI Operating Model, embedding governance structures, reporting processes, and playbooks.
- Drive continuous improvement initiatives across BFSI operations (data automation, reporting simplification, knowledge-sharing).
- Support preparation of business cases and investment proposals for BFSI initiatives.
- Act as a thought partner to the Sector Lead, contributing ideas, insights, and constructive challenge to strategic decision-making.
CONCENTRIX SALES COMPETENCIES:
PIPELINE MANAGEMENT & NEGOTIATION SKILLS
- effectively addresses the white spaces to build a sustainable pipeline and effectively manages it on all the stages of the sales process
- demonstrates a consultative selling approach to uncover Client’s challenges and propose solutions
- negotiates a contract using a win-win approach
- proposes game-changing commercial innovations to drive the deal forward
COMMERCIAL FINANCE & ANALYTICAL ACUMEN
- able to analyze the financial drivers for the Client and optimizes revenue and margin (price negotiation, contractual clauses, etc)
- understands the financial model behind a solution and its implications for both Client and CNX
LEADERSHIP & COLLABORATION
- can lead a multi-functional team to build the best possible solution
- collaborates efficiently in a highly international and diverse environment internally and externally and builds meaningful connections
SECTOR & INDUSTRY EXPERTISE
- efficiently accumulates and develops sector knowledge
- knowledge on the industry trends and ability to see the ‘next big thing’
TECHNOLOGICAL ACUMEN & DIGITAL LITERACY
- knowledge of the recent technologies and ability to implement them for the Client needs
- knowledge of the competitors’ and partners’ technology offers
- ability to present Technology driven proposal to the Client
Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
- Proven experience in the banking, financial services, or fintech sector, ideally in operations, strategy, transformation, or business management roles.
- Likely to have worked within a major bank or financial institution, or within a consulting / outsourcing partner to BFSI clients.
- Experience in or exposure to “Business Manager” / “Chief of Staff” / “Strategy & Operations” roles supporting a senior leader or business unit head; managing performance, reporting, and cross-functional initiatives.
- Deep familiarity with BFSI operations for example:
- Retail, business, or investment banking processes.
- Payments ecosystems - card processing, instant payments, digital wallets.
- Collections and recoveries operations, particularly in regulated lending environments.
- Compliance and risk management - Anti-Money Laundering (AML), Fraud Prevention, Financial Crime (FinCrime), and Know Your Customer (KYC).
- Customer service and experience transformation in BFSI contexts.
- Proven understanding of financial services regulation and the commercial sensitivities of operating within FCA / PRA / ECB / other European regulatory frameworks.
Functional Expertise
- Strong data and performance management skills - comfortable manipulating complex financial and operational data, identifying insights, and drawing conclusions.
- Experience building and managing governance structures, performance dashboards, and executive reporting packs.
- Confident working with CRM platforms (preferably Salesforce) and BI tools to track pipeline and performance.
- Familiar with P&L and financial reporting constructs - able to interpret margin drivers, cost allocations, and business unit performance.
- Comfortable interacting with cross-functional teams - Sales, Delivery, Finance, and Marketing, and synthesising information into clear recommendations.
Mindset & Personal Attributes
- Commercially fluent and sector-literate - understands the dynamics, terminology, and rhythms of the BFSI industry.
- Analytical and structured thinker, with the ability to translate numbers and trends into actionable insights.
- Operationally rigorous - ensures follow-through, accountability, and precision in execution.
- Credible and confident communicator, able to engage senior stakeholders (Country CEOs, Account Directors, Finance, Clients).
- Resilient and proactive, thrives in a matrix environment with multiple priorities.
- Demonstrates intellectual curiosity and a passion for the transformation of the financial services industry.
- Can operate with Velocity and deliver within tight timescales and changing priorities.
Power the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
