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Business Leader –Ghana
Are you ready to take on a pivotal leadership role in
driving the success of our operations in Ghana?
At Concentrix, we're not just about technology; we're about
people. We believe in harnessing the power of human-centered approaches,
coupled with cutting-edge technology and intelligence-driven strategies.
Concentrix is seeking a dynamic and visionary Business Leader to spearhead our
endeavors in Ghana.
As the appointed Business Leader for our operations in
Ghana, you will play a crucial role in ensuring the overall success of our
operations and client relationships. You'll be responsible for driving client
profitability, operational excellence, and overall client satisfaction by
exceeding service level agreements (SLAs) and fostering a culture of continuous
improvement.
If you're passionate about driving growth, fostering
innovation, and leading with integrity, we want you on our team! Join
Concentrix today and be part of a global family that's shaping the future of
business. Apply now and let's embark on this journey together! 🚀
PRIMARY DUTIES AND RESPONSIBILITIES:
. Oversee the development and ongoing management of internal and day to
day Operations and client management.
· Ensure that necessary client communication and support processes are in
place to promote confidence in Concentrix products and services.
· Develop, modify and ultimately oversee internal processes for financial
control, operations review and change management.
· Establish and manage annual operational plans and expense budgets that
support both the business unit plan and the Concentrix corporate plan. Primary
focus is on performance and profit whilst also supporting new growth.
· Maintain and continuously develop an organization and structure that
most effectively serves the needs of the client, Concentrix employees and
shareholders, and enhances operational effectiveness across the entire
organization.
· Create and implement strategic customer operation plans that optimize
the company’s financial position and resource utilization. These plans must
meet client’s requirements by being focused on the timely implementation of
superior customized solutions through the creative applications of the
Company’s core reusable assets.
· Manage the monitoring and trending of relevant client data to provide
accurate operational performance, financial and resource forecast information.
· Client Business Reviews (onsite & remote)
· Responsible for establishing and clearly communicating departmental
strategy to management team; providing feedback regarding tactical operations
for department including budgeting, goal setting, and managing performance;
following organization’s policies and applicable legal requirements;
determining and implementing appropriate staffing and customer interaction
guidelines for work team(s); and monitoring performance leading to successful
results.
CANDIDATE PROFILE:
. Demonstrated track record of managing a business unit, with particular
emphasis Operations and client management.
· Market driven and client focused.
· Excellent ability to understand client business drivers and objectives.
· Proven ability to manage and lead Enterprise organizations.
· Strong personal presence, decisiveness, leadership skills, and
understanding of information systems
technology and operations, and the ability to communicate with all levels of
large organizations.
· Excellent oral and written communication skills.
· Keen ability to sense and react to client discord in a way that
delivers results to the client, by collaborating constructively and acting with
exemplary character.
· Demonstrated ability to work in an ambiguous environment.
· Relevant industry/product/service knowledge.
· Skilled in financial management (pricing models, P&L, Budget,
forecasting, expense management, etc.)
· Ability to relocate to Ghana for the period of the secondment.
· Must have proficiency with various software applications including
Microsoft Word and Excel.
· Facilitates cross site learning, consistency and speed to green.
· Capacity planning and management.
· Collaborates and teams well with Account Management and client
Who we are :
Concentrix is a multinational BPO company, headquartered in US, with a global impact and footprint. This is an exciting time for us as we are currently expanding in Africa, with our first offices in Ghana opened in 2022. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.
If this sounds like you, join us in Accra!