Customer Success Specialist with German Language

Sofia, Bulgarie

Job Title:

Customer Success Specialist with German Language

Job Description

At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.   

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.   

Join us!    


What the role looks like:     


  • Provide quality assurance, through checking all client product integrations are completed 

  • Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers 

  • Deliver customer value through ensuring our customers are successful with LinkedIn Hiring in terms of adoption, usage and engagement 

  • Maintain a deep understanding of LinkedIn products to effectively guide customers on best practices · Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the LinkedIn Hiring platform 

  • Track and record customer activity in a timely manner in systems of record (e.g., CRM system) 

  • Help triage troubleshooting tickets 

  • Hybrid position (Wed - Thursday onside)
  • Working hours - Mon - Fr 10:00-19:00


Your profile:     

  • Fluency in German and English – written and verbal 

  • Experience analyzing data, trends and client information to identify product or service growth opportunities 

  • Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel) 

  • Excellent communication, collaboration, organizational and project management skills 

  • Ability to interact comfortably with both clients and internal departments 

  • Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision 

  • Ability to work on queues/cases/tickets out of CRM platforms 

  • The ability to build trust quickly and develop strong relationships 



What we offer:  


  • Monthly transportation/internet allowance
  • Bonus for important life events (marriage, birth or adoption of a child, university graduation)
  • Additional medical plan: health and dental care (fully covered by the employer)
  • Life insurance
  • Voluntary Sport Card (Multisport) 

Relocation support

  • 14 nights in a city centre hotel (breakfast included)
  • Reimbursement of travel expenses at the amount of up to 490 BGN after 6 months from your start date in the company, in case there is no pre-notice (travel documents need to be presented – e-ticket and invoice)  
  • Advance in salary of 1056 BGN net only upon request of the employee (will be transferred to bank account in 5 working days)


Please send us your CV in English.   

Only short-listed applicants will be contacted.  

All applications will be treated as strictly confidential.  

Help us G.R.O.W. Join us! 



BGR Sofia - Advance Business Center

Language Requirements:

English (Required), German (Required)

Time Type:

Full time

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