Customer Care Assistant with German

Job Title:

Customer Care Assistant with German

Job Description

Yes, we continue expanding! 
We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.  

Your typical day:
As a representative of the brand, you will be expected to deliver high-quality customer service mainly by inbound calls, live chat, email and social media.

It is all about communication:
The Customer Care department suggests the primary touchpoint for our customers who want to communicate with us. As a Customer Support assistant, you will be responsible for handling all communications and assisting our customers with inquiries and issues they may face. 

Our Customer Care team is the front line of our services and one of our greatest strengths. If you want to join our #oneteam this is what you should know about the role.

What you need to have is:

• Fluency in German, both written and verbal
• Good command of English, both written and verbal
• Excellent communication skills
• Interest in sports
• Work experience in a customer service center is an advantage, but not a requirement
• Good typing and computer skills (MS Office applications)
• Be organized, decision-making and analytical skills
• Team player with a great attitude
• High school education

What can you expect from us:

• Full-time role with working hours Monday – Sunday, flexible shifts from 10am to 2 am
• Competitive salary – 3800 BGN
• Convenient office location, close to bus stations and the metro
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs through Concentrix University
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

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