Job Title:
Technical Representative
Job Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Onsite
You will report to IT team in Brazil.
The Technical Representative provides comprehensive technical support to end users, addressing a range of issues from basic setup to complex problems. Responsibilities include supporting various operating systems (Windows 7, 8.1, 10, and some Mac OS), configuring and maintaining desktop applications like Outlook and Microsoft Office, and handling hardware and software support queries.
Key tasks involve troubleshooting network connectivity and workstation issues using diagnostic tools, managing hardware and software inventory, and assisting with user data recovery.
Description
- Analyze and resolve various technical support issues for end users
- Support ranging from basic setup to complex issues
- Support operation of Operating Systems (7,8.1, 10 some Mac OS)
- Configure, and maintain desktop applications
- Support desktop applications (Outlook, Office, Word, Excel, etc...)
- Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
- Provide user data and application recovery
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Use tools and methodologies to load, copy and customize operating system configurations for deployment
- Responsible for tracking hardware and software inventory
- Familiarize end users on basic software, hardware and peripheral device operation
- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
- Works with vendor support contacts to resolve technical issues within the desktop environment
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Works with other IT team members regarding new branch builds and upgrades
- Dealing with queries by following departmental procedures for fault resolution
- Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
- Arranges for and/or prepares equipment for shipping/receiving
- Maintains IT records and tracking for area of responsibility
- Ensures that supported customer accurately completes the approved work request with the date and time of submission
- Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
- Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
- Experience with Office 365 and Active Directory
Location:
BRA Londrina - Avenida Luigi Amorese, no 6.485, Gleba Cambe
Language Requirements:
Time Type:
Full time
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