Global Analytics Consultant (Speech to Text Background/Speech Analytics Tools )

Localisation
Caire, Egypte

Job Title:

Global Analytics Consultant (Speech to Text Background/Speech Analytics Tools )

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
 We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Hybrid

Consultant CX Operations Insights will analyze call center performance and customer satisfaction data to facilitate operational improvements. Reporting to the Senior Analytics Manager, you will evaluate call center processes affecting customer satisfaction scores and other metrics and help design and implement projects to enhance those scores. The consultant will create speech-to-text moments, interpret performance trends, identify underlying causes, and support performance improvement efforts.

Description

Essential Functions/Main Responsibilities:

Location:

EGY Cairo - Building F16

Language Requirements:

English (Required)

Time Type:

Full time2024-10-01

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