Job Advert
Experience the power of a game-changing career
Are you ready to take the next step in your claims handling career? We're looking for a Senior Home Claims Handler to join our team and make a real impact on our customers' lives.
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
Apply today to become part of a team dedicated to delivering exceptional service, ensuring overall customer satisfaction, confidence, and clarity throughout the claims process.
What you will do in this role:
- Balance your time between servicing customers at first notification of loss, evaluating coverage and progressing claims in line with our claims management operating model
- Accurately register new claims in line with the circumstances of loss or damage
- Evaluate coverage in conjunction with claims systems to determine whether the damage or loss is covered by the policy, and if so, the extent of the coverage
- Discuss the claim outcome with customers effectively and in line with claims processes
- Identify fraudulent claims and claims that require underwriting or technical referrals in line with our claims processes
- Investigate claims where required, including assessing cause and extent of damages or loss
Your qualifications
Concentrix is a great match if you:
- Have at least 12 months’ experience in a Senior Claim handling role
- Are able to work rotational shifts from Monday to Friday 8am-9pm and Saturday 8am-5pm
- Are familiar with financial regulatory requirements related to insurance claims processing
- Demonstrate a keen eye for detail in evaluating claims and managing financial transactions
- Have sound interpersonal, planning and analytical skills
- Are confident in delivering briefing sessions and analysing data to support operational improvements
- Are flexible in communication, especially in challenging circumstances
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- Competitive salary of £26.500 with opportunities for growth
- Access to a generous employee discount portal, saving you up to £1000 annually on groceries, shopping, entertainment, and travel
- A furry friend perk – a subscription to Tails.com for your beloved canine companion
- Wellbeing support through free access to services that enhance your mental and physical health.
- Comprehensive dental plan and priority access to a private GP
- Be part of delivering world-class service and shaping our claim's philosophy
- Work in an inclusive and collaborative environment
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with the United Kingdom’s law, only applicants who are legally authorized to work in the UK will be considered for this position.
