Summary
The MECM (aka SCCM)/Intune Customer Engineer will work directly with customers, as a consultant and technical advisor to:
Design, Deploy, Review and Assess the health of the infrastructure and clients
Upgrade, update and maintain the SCCM hierarchy
Troubleshoot issues with infrastructure and clients
Tune and optimize for performance
Assist with reporting
Assist in setting up SCCM Co-Management with Intune
Assist in planning, reviewing and troubleshooting Software Updates feature
Assist in planning, reviewing and troubleshooting Task Sequences
Provide training in all areas of SCCM to ensure customer goals are met
Description
The MECM (aka SCCM)/Intune Customer Engineer will work directly with customers, as a consultant and technical advisor to:
- Design, Deploy, Review and Assess the health of the infrastructure and clients
- Upgrade, update and maintain the SCCM hierarchy
- Troubleshoot issues with infrastructure and clients
- Tune and optimize for performance
- Assist with reporting
- Assist in setting up SCCM Co-Management with Intune
- Assist in planning, reviewing and troubleshooting Software Updates feature
- Assist in planning, reviewing and troubleshooting Task Sequences
- Provide training in all areas of SCCM to ensure customer goals are met
Ideal candidate experience:
10-15 years working as a depth expert and technology owner or consultant for SCCM
Extended experiences with large and complex customer environments (20-50K endpoints)
Ability to present to multiple levels of customer leadership.
Ability to act as a consultant and architect for multiple customers.
Broad knowledge across multiple scenarios:
- Windows Desktop/Server Management using SCCM
- SQL Server, Active Directory, Certificates, IIS, DNS, Security
- Package/Application creation
- Desktop OS Upgrades using different approaches
- Intune and Co-Management experience
- SSRS Reporting and/or PowerBI experience
- PowerShell scripting
Deep level knowledge in at least 3 of the above categories
Technical Skills Requirements: Microsoft Endpoint Configuration Manager MECM (aka SCCM)/Intune:
Broad knowledge of ALL the MECM areas below, with deep understanding of (at least) 4 of the following:
Infrastructure
- Design
- Deployment
- Upgrades
- Maintenance, Health, Tuning
- Troubleshooting
Windows Desktop Upgrades
Software Updates
Compliance
Software Distribution
Security
Intune
SQL Server
Report Development
Network Troubleshooting
Related Skills:
- Active Directory
- DNS/Network
- SQL Server
- IIS
- Certificates
Tools
- SQL Profiler, PowerShell, Process Monitor
