Customer Service Representative with German

Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, chats and emails depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Description

We are looking for a motivated and service-oriented Customer Support Specialist to handle incoming customer requests across various communication channels. The ideal candidate will deliver excellent customer experience by adhering to client quality standards and service-level agreements, while providing support in German

Key Responsibilities
    •    Manage and resolve customer inquiries received via phone, email, or chat.
    •    Maintain a high level of professionalism and empathy in every interaction.
    •    Accurately document customer interactions in internal systems.
    •    Follow client and company procedures to ensure service excellence.
    •    Collaborate with other departments to resolve complex issues and improve processes.
    •    Meet or exceed established performance metrics and quality standards.

Qualifications
    •    Proven experience in customer care or service-related roles.
    •    Strong service mindset with a genuine passion for helping people.
    •    C1 fluency in German (spoken and written) is mandatory; English is a plus.
    •    Excellent communication and problem-solving skills.
    •    Ability to remain calm, resilient, and professional under pressure.
    •    Affinity for technology and ability to learn new tools quickly.

What We Offer
    •    Working Days: Monday–Saturday
    •    Work Model: Hybrid
    •    Comprehensive training and onboarding
    •    Competitive salary and performance-based bonuses
    •    Medical and life insurance
    •    Transport allowance
    •    Meal vouchers
    •    Holiday pay
    •    Career development opportunities
    •    Team events and Concentrix activities

About Concentrix

Concentrix Corporation (Nasdaq: CNXC) is a global, technology-enabled business services company specializing in customer engagement and business performance improvement for some of the world’s most recognized brands — including over 95 Global Fortune 500 companies and 90+ global disruptors.

Operating in 40+ countries across six continents, Concentrix teams deliver next-generation customer experience through the power of technology, design, data, process, and people.
Our expertise spans multiple industries: technology & consumer electronics, retail, travel & e-commerce, BFSI, healthcare, communications, automotive, energy, and the public sector.

We can’t wait to meet you — join our team and be part of a global success story!