RCX Support and Leadership Workforce Management 2024

Job Title:

RCX Support and Leadership Workforce Management 2024

Job Description

In a world full of average, Concentrix stands out. To achieve extraordinary results for our clients, we’re disrupting the professional services market. We are absolutely obsessed with making our clients’ businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers.
Make that bold move today! Join Concentrix

In a world full of average, Concentrix stands out. To achieve extraordinary results for our clients, we’re disrupting the professional services market. We are absolutely obsessed with making our clients’ businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. 
Make that bold move today! Join Concentrix 

 

What you need

• College graduate/College level
• Can work Onsite
• Willing to work in GY or Shifting Schedules
• Must have an experience handling customer service or sales programs etc
• Strong analytical, problem solving and general troubleshooting skills
• Ability to communicate technical issues in non-technical terms
• Able provide customer and technical support to customers through inbound phone, chat and email requests

 

What will you be doing?

• Review and analyze program performance to determine program needs
• Approve personnel activities concerning hiring, training, development and performance management
• Provide written performance appraisals
• Act when necessary as a problem solving escalation point
• Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage
• Identify and oversees program/problem resolution
• Maximize potential of subordinates through coaching, development and effective performance management methods
• Track client issues and maintains client correspondence and issue resolution
• Support Results’ goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improved

 

Location:

PHL Quezon City - UP Tech 1

Language Requirements:

Time Type:

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