Customer Support Advisor with French and English

Job Title:

Customer Support Advisor with French and English

Job Description

Concentrix works with one of the world's largest manufacturers and distributors of confectionery and chewing gum.

In the role of Customer Support Advisor you will provide support for a variety of brands and be required to remain knowledgeable on all brands and products as well as maintain up-to-date knowledge on all the processes to support our consumers.

So, what’s the role all about?

• Handling customer contacts via email;

• Supports and guides customers to ensure outstanding customer support and satisfaction;

• Supports opportunity to provide information that customer might request at a later stage;

• Continuously improves customer satisfaction by handling complaints in a professional manner, taking ownership and being accountable for a satisfactory outcome for the customer;

• Achieve key metrics, targets and goals to ensure the highest level of service is delivered to customers

You are good fit for the role if you: 

• Have fluent level of French language;

• Have very good level of English language;

• Have excellent knowledge and use of MS Office applications;

• Are able to handle difficult conversations with patience;

• Have excellent customer care skills;

• Have excellent organizational and problem solving skills.

What can you expect from us:

• Standard working hours – Monday - Friday;

• Competitive salary;

• Option to work from home after the initial training;

• Professional Development and Career Navigation programs to map out the steps in your development;

• Health and Wellbeing initiatives;

• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more.

That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!

We’re looking forward to meeting you!

Experience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents