Account Executive with French Language

At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.   
  

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.   
  

Join us!    

What the role looks like:    

• Achieve specific sales targets and maximizing sale opportunities on every call (Outbound calls) 

• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs 

• Maintain broad knowledge of products, pricing, promotions, and procedures 

• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’) 

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures 

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer 

• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer   

• Prepare complete and accurate work including appropriately notating accounts as required 

• Participate in activities designed to improve customer satisfaction and sales performance 

• Answer billing questions by talking through components of customer accounts 

• Hybrid position (Wed - Thursday onside)
• Working hours - Mon - Fr 10:00-19:00

Your profile:    

• Fluent level of French and English– written and spoken.  

• Experience working in a customer service, sales or outsourcing environment is preferred.    

• Knows how to drive value-based selling approach to clients and channel partners in a fast-paced environment.    

• Experience or interest in marketing 

• Strong organizational skills, self-discipline and motivation to work in dynamic atmosphere 

• Solid knowledge of MS Office programs.    

• Experience working with CRM or similar will be an advantage.   

What we offer:  

• Monthly transportation/internet allowance
• Bonus for important life events (marriage, birth or adoption of a child, university graduation)
• Additional medical plan: health and dental care (fully covered by the employer)
• Life insurance
• Voluntary Sport Card (Multisport) 

Please send us your CV in English.