Job Title:
Network Engineer IIJob Description
Your Journey at Concentrix + Webhelp Starts Here:Responsibilities
Fix P1/P2 global incidents & RCA.
Troubleshoot P3/P4 daily incidents tickets.
Configure, install, maintain, troubleshoot, and support LAN/WAN equipment to include routers, switches, firewalls, data probes, out of band management devices, and cabling.
RMA from TAC- Replacement (Vendor Management to make sure tickets are moving along
Help monitor and adjust LAN/WAN performance in SolarWinds, to ensure LAN/WAN integrity and performance.
Network related client maintenance request
Vendor maintenance (Sprint, ATT, Vodafone, TATA, Globe, PLDT)
Is good in change management & RCA process.
May coach other junior professionals.
Requirements
Years' Experience: 4+ years of network troubleshooting
Education: Bachelor's Degree
Tools: SolarWinds Orion and Remedy (Incident, Problem and Change Management)
Certifications: recent CCNA, Fortinet FW, Palo Alto F
Is proficient in written and spoken English.
Good hands-on router, switches, Firewall, proxy, etc.
Have good knowledge and hands-on exp on Cisco router, switches, firewalls (Cisco, Forti)
Have understanding for packet capture tools and can analyze them.
Have good understanding of Cisco Nexus, VPC, VRF, QOS troubleshooting.
Additional Requirements:
Is ready for 24*7 shift including night shifts.
Is available 24*7 to provide on call support.
Life Insurance
EAP Educational Assistance Program
Cafeteria
Onsite Doctor
Discretionary Days
Vacations Bonus
Awards Recognition Program
Referral Program
Christmas Bonus
Discounts
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. You will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.
#LATAMCNX
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Location:
El Salvador- San SalvadorLanguage Requirements:
Time Type:
Full time2024-03-20If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents