Job Title:
Senior Manager, Consulting
Job Description
Your Journey at Concentrix + Webhelp Starts Here:
At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.
We cannot achieve this vision without you!
If you have an interest in improving our performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.
Are you ready to reimagine the world?
Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?
Are you bold in your decisions, and do you have contrarian views on how to run a business?
Are you fanatical in your pursuit to continue improving your capabilities?
Concentrix + Webhelp provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
We're a remote-first company looking for the absolute best talent in the world.
#LI-Onsite
Consulting agency and subsidiary of the group, Catalyst is the expert firm in relational and digital transformations in EMEA and has the ambition to become one on a global scale.
With 300 consultants spread over 4 offices (UK, France, Germany and APAC), Catalyst helps brands to make their Customer Experience a differentiating element and vector of growth and performance.
In France, the office has around fifty employees: consultants and data scientists but also digital experts, UX/UI designers and developers.
We are experiencing growth, with consulting activity tripled in 2023.
Job Description and Duties
As a consulting agency with an innovative positioning and growth, Catalyst EMEA is looking for its future Senior Manager/ Principal Consultant to support it in its development on 2 main points: its development in the BFSI industry and/or in the CX technology.
As part of our team you will report to our Head of Consulting and Analytics.
Missions
- Integrate the management team of Catalyst France and thereby contribute to our vision, strategy and development.
- Pilot the Customer transformation projects that we carry out for our customers.
- Oversee and assure the delivery of consultant activity with clients
- Manage and nurture client relationships to [build loyalty and develop the customer portfolio]
- Some examples of projects we carry out:
- Definition and redesign of Customer strategy (relational ambition, relational posture, organization of customer relationship activities, realization of benchmark / strategic studies)
- Definition and optimization of omnichannel customer journeys
- Selfcarization / automation of their relational systems
- Support for the opening of new relational channels (chat, visio, bot) and deployment of these solutions
- Define outsourcing strategy
- Design and implement transformation programs
- Improve operational models (operational excellence, optimization of productivity, optimization of commercial performance,…)
- Redesign / optimization of commercial acquisition systems
- Implement "Voice of the Customer" program
- Contribute to our business development actions:
- Prospecting: identification of targets, exploratory meetings, management and drafting of commercial proposals.
- Loyalty and development of the customer portfolio
- Participate in actions to develop the notoriety of the firm (speaking out, thought leadership, participation in industry events, etc.)
- Monitor and help develop our consultants (recruitment, people management, development of skills)
Your profile
- Graduate of a Bac +5 from a major business school with at least 6-8 years of experience in a management/strategy consulting firm, a Global System Integrator, and/or in Big 4 firms.
- Ideally experience one of the following industries/ areas: customer experience topics (strategy/operations), BFSI and/or experience in CX tech projects
- Experience and network beyond France would be beneficial but not essential.
- Audacity, desire to participate in an intrapreneurial adventure, within a solid, recognized and growing group
- Team spirit
- Implement and lead our clients' customer transformation projects
- Inspire of trust in our customers (CxO level) and our internal interlocutors within Concentrix
- Team management: recruiting, guiding our talents to ensure the fulfillment and development .
Why us ?
- A firm on a human scale, within a large growing group. Belonging to a strong managerial collective, and therefore a great involvement in our strategy and development.
- A great variety in the missions carried out (sector, type of company, themes)
- Great autonomy in the conduct of missions and development actions of the firm
- A close-knit team of experienced consultants, a strong and positive team spirit.
- Numerous development prospects, in France and internationally, in all the businesses of the Group.
More to know :
- The head office is in the 17th arrondissement of Paris, most of our missions are carried out from our premises.
- Access to a gym, restaurant ticket card
- Telework agreement 2 days a week
Location:
FRA Paris - 3 rue d'Heliopolis
Language Requirements:
Time Type:
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