Job Title:
Customer Success Specialist with Spanish
Job Description
At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.
We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.
Join us!
What the role looks like:
- Provide quality assurance, through checking all client product integrations are completed
- Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers
- Deliver customer value through ensuring our customers are successful with LinkedIn Hiring in terms of adoption, usage and engagement
- Maintain a deep understanding of LinkedIn products to effectively guide customers on best practices · Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the LinkedIn Hiring platform
- Track and record customer activity in a timely manner in systems of record (e.g., CRM system)
- Help triage troubleshooting tickets
- Hybrid position (Wed - Thursday onside)
- Working hours - Mon - Fr 10:00-19:00
Your profile:
- Fluency in Spanish and English – written and verbal
- Experience analyzing data, trends and client information to identify product or service growth opportunities
- Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
- Excellent communication, collaboration, organizational and project management skills
- Ability to interact comfortably with both clients and internal departments
- Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
- Ability to work on queues/cases/tickets out of CRM platforms
- The ability to build trust quickly and develop strong relationships
What we offer:
- Monthly transportation/internet allowance
- Bonus for important life events (marriage, birth or adoption of a child, university graduation)
- Additional medical plan: health and dental care (fully covered by the employer)
- Life insurance
- Voluntary Sport Card (Multisport)
Please send us your CV in English.
Only short-listed applicants will be contacted.
All applications will be treated as strictly confidential.
Help us G.R.O.W. Join us!
Location:
BGR Sofia - Advance Business Center
Language Requirements:
Spanish (Required)
Time Type:
Full time
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