Job Title:

Customer Success Specialist with English Language

Job Description

At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.

Join us!

Responsibilities:

Provide quality assurance, through checking all client product integrations are completed
Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers
Deliver customer value through ensuring our customers are successful in terms of adoption, usage and engagement
Maintain a deep understanding of the products to effectively guide customers on best practices
Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the client platform
Track and record customer activity in a timely manner in systems of record (e.g., CRM system)
Help triage troubleshooting tickets
Hybrid position (Wed - Thursday onside - Sofia, Bulgaria)
Working hours - Mon - Fr 12:00-21:00

Requirements:

Fluent level of English – both written and spoken.
Experience in BPO/client support functions, Customer Success, Learning & Development, Talent Acquisition or Agency Recruitment, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Project Management
Experience analyzing data, trends and client information to identify product or service growth opportunities
Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
· Excellent communication, collaboration, organizational and project management skills
Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
Ability to work on queues/cases/tickets out of CRM platforms
The ability to build trust quickly and develop strong relationships

What we offer:

Monthly transportation/internet allowance
Bonus for important life events (marriage, birth or adoption of a child, university graduation)
Additional medical plan: health and dental care (fully covered by the employer)
Life insurance
Voluntary Sport Card (Multisport)

Please send us your CV in English.
Only short-listed applicants will be contacted.
All applications will be treated as strictly confidential

Location:

BGR Sofia - Advance Business Center

Language Requirements:

English (Required)

Time Type:

Full time

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