Job Title:
SENIOR DIGITAL PROJECT MANAGER
Job Description
Your Journey at Concentrix + Webhelp Starts Here:
At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.
We cannot achieve this vision without you!
If you have an interest in improving our performance for the world’s best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.
* Are you ready to reimagine the world?
* Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?
* Are you bold in your decisions, and do you have contrarian views on how to run a business?
Concentrix + Webhelp provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
We’re a remote-first company looking for the absolute best talent in the world.
#LI-Onsite
We are looking for a Senior Digital Project Manager at Catalyst (Concentrix group), within a
30-strong digital agency created in 2007 and specialising in consulting, design and
development of digital products. As part out team you will report to the head of the digital agency.
The agency is set to expand across EMEA and into new markets - from 2024 - following the
merger between Webhelp and Concentrix.
Missions :
- Managing several digital projects: taking client briefs, formalising proposals, providing
feedback, briefing in-house creative teams, managing UX/UI and development teams on
projects, etc.
- Support our customers in the strategic thinking and marketing of their digital products
(mobile apps, websites, innovation, customer journeys in the broadest sense of the term,
etc.), based on substantiated market data (market research, customer studies, benchmarks,
etc.).
- Develop business with our on-board customer portfolio by proactively proposing new
routes and product developments (cross/up sell).
- Participate in some of the agency's tenders, in partnership with leads from the UX, tech
and project management teams.
Required qualities :
- the ability to analyze, summarize and be creative in order to put forward appropriate and
effective recommendations to our customers
- excellent interpersonal skills, commercial acumen and the ability to present ideas with real
conviction (active listening, detailed understanding of needs, ability to challenge, ability to
brief, relevance of responses, strength of conviction)
- good knowledge of the challenges of digital transformation and a solid web culture (UX/UI
design, user experience, technology, etc.)
- areal business orientation to develop new opportunities for our customers
- a high level of rigour is required for this position
- general knowledge, curiosity and the ability to seek out and analyse information
- experience of Loyalty Programmes would be a plus
- habit of working with "Tech giant" would be a plus (Apple, Google, Salesforce …)
Background / profile :
- 5 years' experience in an agency or consulting firm
- business school or equivalent
- fluent English and French essential
Location:
FRA Paris - 3 rue d'Heliopolis
Language Requirements:
Time Type:
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