Job Title:
Specialist, Renewal Sales
Job Description
The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
Serves an assigned territory/client, you will device and develop processes to ensure favourable relationships with clients, meeting the sales and operational needs. In this role, you will be managing the client’s customers end-to-end sales lifecycle, by renewing, expanding, and converting the service relationships our clients have with their existing customer base
You Have
- 3+ years of experience working in a customer service, sales capacity with consultative-based sales experience managing SMB or Enterprise portfolio
- Prior success in achievement of personal and team sales quota/goals
- Experience in high-volume calling with proven track record of sales or account management in IT industry
- Experience with customer experience and sales, able to listen and respond to consumer needs, effectively communicate features and benefits of highly innovative products to customers.
- Enthusiasm for new technology, demonstrate ability to extract hidden or unrealized requirements and gain consensus on these requirements with the customer.
- Aptitude to learn and optimize new technology with prior experience in utilizing Client Relationship Management tool, i.e. Salesforce, SAP, MS Office programs etc.
- Advanced problem solving and analytical skill, demonstrate ability to multi-task and make timely and sound decisions under conditions of uncertainty or limited data.
- Agility to manage ambiguous and complex situations, while maintaining good rapport with customers.
- Experience or willingness to work hybrid
You Will
- Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
- Provide accurate weekly/ monthly/ quarterly sales forecast
- Mastery of product knowledge and technical understanding of services to assess client requirements
- Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and handle objections to retain customers or win new customers
- Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
- Work with your team and management to provide a professional experience during all interactions with customers and prospects
- Maintain the customer management system (CRM) to ensure all relevant data is captured
- Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
- Work with a team and report directly to a Sales Manager
Location:
KOR Seoul - 6th Flr, Center Point West
Language Requirements:
English (Required), Korean (Required)
Time Type:
Full time
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