Account Manager (Japanese Speaker)

Job Title:

Account Manager (Japanese Speaker)

Job Description

The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

• Ensures that client’s customers are consistently satisfied with the client’s products and services, and resolves escalated issues

• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives

• Evaluates the client's customer needs and proposes potential solutions

• Serves as a single point of contact for the client customer and may coordinate the work of client service teams

• Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction

• Manage external competitive pressures and effectively handle objections

• Work with multiple stakeholders, building effective relationships with decision-makers at all levels

• Responsible for managing sales territory and achieving monthly quotas ▪ Negotiate skillfully in tough situations

• Identify risk and barriers to success; develop contingency plans when necessary

• Identify opportunities for additional product or service sales

• Use data to help influence buying/renewal process.

Requirements:

• Bachelor’s degree preferred

• 4+ years working in a sales or account management preferred

• Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships

• Experience in high volume calling preferred

• Proven track record of success in sales or account management

• Passion for exceptional customer experience and sales

• Aptitude to learn and optimize new technology and data

• Problem-solving skills

• Excellent knowledge of MS Office programs

• Excellent verbal and written communication skills

• Experience working with Salesforce.com or similar CRM required

• Demonstrated ability to prioritize and multi-task in a time-sensitive environment

• Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences

• Execute high level of independent judgement and critical thinking

• Professional and polished demeanor

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

Japanese

Time Type:

Full time

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