Job Title:
Sales team Leader
Job Description
Responsibilities
• Directs and supervises sales Agents to achieve and exceed quota objectives
• Assists in planning sales strategy and training
• Motivates and leads sales behaviors and culture
• Manage within operational guidelines at the team level to align with operational requirements of the business units both client & Supplier driven
Based on experience this minimum set of skills has been found successful for performing the Service:
- Diploma / Degree
- >5 yrs experience in BPO Sales
- Minimum 3years Team Lead experience
- Advanced English Proficiency on Verbal and Expert Level for Chat
- Experience in SFDC and Other CRM platform is an advantage
- Worked in highly measured sales environment. Contact Rate, Conversion
- Typing speed: 40 words per min
- Sign off with Supplier Operations Director
- Proven aptitude to understand and converse about consumer technology
- Soft skills –Selling aptitude, professionalism, customer service, telephone time management
- Ability to demonstrate proficient selling techniques including discovery, closing and overcoming objections
- Excellent conversational English verbal communication, listening and comprehension skills
Competencies and Behaviors
- Sales Effectiveness: successfully manages and coaches the Agent in the sales cycle including discovering customer needs, articulating & creating value, handling objections, providing customer solutions with cross sell and upsell opportunities based upon customer need, asking for the sale, presentation skills
- Motivation: ability to motivate sales team with unique approaches in order to exceed sales goals.
Conducts exploration activities with associates in an effort to maximize sales.
- Leadership: advocate for change, coaching and developing others, establishes plans, fosters teamwork, influences others, thinks strategically
- Selling: Recognition of customer’s needs describes HP services and products to highlight our unique value add
- Ability to hold line with customers: uphold policy and procedures
- Integrity: honest & realistic communication of HP deliverables and timeframes.
- Business Fundamentals: constantly applies HP policies and procedures guidelines. Understands and operates within the guidelines given.
- Call Center fundamentals: knows the business and effectively organizes the sales team’s time and service level.
- Consistently delivers best-in class customer experience: advocates a customer-focused culture
- Individual Effectiveness: establishes effective and efficient procedures for getting the work done. Eliminates inefficiencies and roadblocks.
- Positions products and solutions appropriately to targeted customer segments
- Actively pursues self-learning and self-development
- Team Interaction: walking the aisles, double-jacking and performing live call monitoring in order to effectively develop associates.
Responsibilities
- Directs and supervises sales Agents to achieve and exceed quota objectives
- Assists in planning sales strategy and training
- Motivates and leads sales behaviors and culture
- Manage within operational guidelines at the team level to align with operational requirements of the business units both client & Supplier driven
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
English
Time Type:
Full time2024-06-13
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