Job Title:

Customer Service Representative Social Media Support (m/w/d) - German speaking - 100% homeoffice

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. 

If you’re looking to grow and be inspired, as a Customer Service Representative you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What’s in it for you

In this position we offer you great benefits that will help you shape your life:

• A gross salary of 2410.40 euros per month excluding bonuses (8% vacation pay and home working allowance); 
• Fully paid training and coaching on the job;
• Refer-a-friend bonus of up to 1000 euros per candidate, so invite your family/friends to work with us!
• Pension scheme;
• Fantastic advancement opportunities within the project/company and many training opportunities to further broaden your knowledge.
   

What you will do in this role

You will work for the largest social media network as a customer service representative:

• Provide support to advertisers and agencies (SMBs) for various queries generated via different communication channels such as: phone, chat and email
• Provide pre- and post-sales support for all self-service advertising products
• Provide product and tool support to enhance our clients’ experience
• Use tools and systems to identify customers’ issues, addressed in their raised queries
• Escalate the client's problems to the corresponding groups of the resolution
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions
• Maintain high customer satisfaction, while representing a major brand

You can do this 100% from home, so you can easily combine your work with your private life. We do ask that you come to Amsterdam once on the start day to get acquainted and pick up your work material

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. 
Concentrix is a great match if you:

• You are available for full-time training Monday through Friday from 09:00 to 17:30;
• You are fluent in German (C1/C2-level) and English (B2-level) verbally and writing;
• You are available after the training for 40 hours per week within our opening hours from 09:00 am to 23:00 pm Monday through Sunday.

It is a plus if you:

• You know how to handle social media well.
• Familiar with online advertising products/vendors

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” 
 

Apply immediately!

Click the button below to apply directly or for more information contact Daniel Gerzee at [email protected] Christina Daud at [email protected] 
 

Concentrix is an equal opportunity employer  

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

Location:

Nederland - Amsterdam

Language Requirements:

English (Required), German (Required)

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents