Job Title:

Customer Service Sales Advisor

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

This is an on-site role based in our Falkirk, Larbert office.

Benefits of being a Customer Service Sales Advisor

Yearly salary: £23,878

· A competitive OTE of £26,500 to match your expertise

· Exclusive discounts on broadband, mobile, TV channels, and more, including family & friends deals

· Access to a generous employee discount portal, saving you up to £1000 annually on groceries, shopping, entertainment, and travel

· A furry friend perk – a subscription to Tails.com for your beloved canine companion

· Wellbeing support through free access to services that enhance your mental and physical health

· Comprehensive dental plan and priority access to a private GP

***** Concentrix was named as a Top Company For Career Growth******

Responsibilities of the Customer Service Sales Advisor

· Receiving inbound calls with our customers and establishing their needs and building rapport

· Achieving and exceeding sales, productivity and customer satisfaction targets

· Maintaining and proactively improving sales skills, product knowledge, competitor knowledge and offer management

· Developing relationships with customers and encouraging referrals

· Ensuring accurate information, quotes and pricing information to customers

· Upselling and cross-selling products and services in order to maximise opportunity to retain

· Following all appropriate FSA regulations

To be a Sales Advisor you'll need:

· Exceptional customer call handling skills

· Track record of delivering results and exceeding stretching targets

· Proven sales ability and experience of challenging sales environment

· Computer literate

What are you waiting for? We can’t wait to meet you!

Applications are welcome from those that meet the criteria irrespective of religious belief, political opinion, age, sexual orientation, disability, race, marital status, gender, whether they have dependents and women returning to the workforce.

Location:

GBR Larbert, Falkirk - 1 Central Park Avenue, Central Business Park

Language Requirements:

Time Type:

Full time

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