Summary
Key Responsibilities:
• Responsible for preparing daily, weekly, and monthly client/internal reports & performance dashboards
• Preparing ad-hoc reports & analyzing data for management that provide insight
• Data extraction/upload from the client system to the CNX side
• Partner with business & support strategic projects involving data mining & analytics
• Optimize use of tools/technology to improve efficiency & effectiveness of the reporting group
Required Skills:
• 1-2 years of experience with detailed data
• Strong verbal & written communication in English
• Analytical skills that allow for the development of data-driven reports
• Experience on Advance Excel + Business Intelligence tools (Power BI, Tableau, Google Studio & other BI tools)
• Working Knowledge of SQL scripting, VBA Macros
• Understanding of Call Center Operational Metrics
• Experience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys, IEX etc.
• Self-starter, ability to complete work with limited degree of supervision
• Flexible with shifts and should be comfortable working from office.
Description
Key Responsibilities:
- Responsible for preparing daily, weekly, and monthly client/internal reports & performance dashboards
- Preparing ad-hoc reports & analyzing data for management that provide insight
- Data extraction/upload from the client system to the CNX side
- Partner with business & support strategic projects involving data mining & analytics
- Optimize use of tools/technology to improve efficiency & effectiveness of the reporting group
Required Skills:
- Flexible with shifts and should be comfortable working from office.
- 1-2 years of experience with detailed data
- Strong verbal & written communication in English
- Analytical skills that allow for the development of data-driven reports
- Experience on Advance Excel + Business Intelligence tools (Power BI, Tableau, Google Studio & other BI tools)
- Working Knowledge of SQL scripting, VBA Macros
- Understanding of Call Center Operational Metrics
- Experience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys, IEX etc.
- Self-starter, ability to complete work with limited degree of supervision
