Sr. Specialist, Account Manager (Mandarin Speaker)

Summary

The Sr. Specialist, Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

Description

You Will

• Ensure that client's customers are satisfied with our client's services and resolve escalated issues

• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals

• Evaluate our client's customer needs and propose potential solutions

• Be a single contact for our client's customer

• Use data to fix customer concerns/roadblocks prohibiting satisfaction

• Manage external competitive pressures and handle objections

• Work with multiple partners, building relationships with decision-makers at all levels

• Manage sales territory and achieving monthly quotas

• Negotiate in tough situations

• Identify risk and barriers to success; develop contingency plans

• Identify opportunities for additional product or service sales

• Use data to help influence buying/renewal process

• Work with a team and report directly to a Sales Manager

You Have/Are

• Native Chinese

• Graduates with a Degree and has relevant working experience preferred

• Proficient in Mandarin and English to support Greater China Region

• Minimum 5 years of experience in Sales exposure

• Minimum 1 year of Microsoft Renewal experience

• Experience in high-volume calling

• Previous experience with sales and customer experience

• Enthusiasm for new technology

• Experienced in using MS Office, PPT, MSX CRM

• Experience working with Salesforce.com or similar Client Relationship Management tool

• Experience making decisions under conditions of uncertainty or limited data; evaluate all consequences

• Experience providing and implementing solutions when needed

Privacy and Information security

• Adhere security requirements in the process.

• Protect the privacy of personal information.

Our Benefits and Perks

• Group Term Life Insurance

• Group Health Insurance with coverage for dependents

• Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)

• Employee Assistance Program

• Rewards and Recognition Program

• Learning and Development Program

• Fun & Diversity Employee Engagement

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

Other information

• Working Arrangement: Hybrid 3 days WFO (Tue-Thu), 2 days WFH (Mon & Fri)  *subject to change based on business requirement

• Working Hours: Monday to Friday, 9AM-6PM

• Office Location: Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur

If this sounds like an interesting opportunity, hit apply!

*Only shortlisted candidates will be contacted.