Application Support Engineer

Summary

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Description

Hands on experience in :
1.Linux
2.Oracle
3.Should be able to do manual deployment
4.Troubleshoot and rectify application issues 
5.Perform RCA to identify underlying issue
6.Preference on AWS Cloud support engineer
7.Maintain documentation of issues
8.Coordinate with Testing and Development team 

Investigate low severity production problems in Trade Portal application (i.e. alternative or work around is available) which involves considerable analysis.   

Recreate problem related to Trade Portal app in test environment, analysis, determination & attempted resolution. 

Testing fixes related to Trade Portal application in UAT, Standby and Production   

Support Trade Portal application installation & configuration in multiple environments from time to time (UAT/Standby/Production)   

Support Trade Portal application maintenance (preventive & adaptive) as required. 

Support the testing of any fix or version migration related to OS/ Web Sphere /Oracle in UAT/Production   

Co-ordination with DBA on issues related to Database and work on recommended solutions.   

Co-ordination with Server/Storage/Network teams for resource monitoring like CPU, memory usages etc. of the App and DB servers. Take up application fine-tuning activities.   

Provide application support for any planned activity like server movements (UAT/Prod/DR), DR Drills, etc. of Trade Portal application and other interfaced/impacted/related applications.   

Participation in discussion reg. the CR’s/SFR’s in Release Control Board meeting, OS/DB baseline reviews, etc., if required   

Add more issues/resolutions in the KB document for the DPC support team.   

Handling of any adhoc data/queries required by BTG, IT, Management, regulatory, etc. related to Trade Portal application.