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High school degree required. College degree preferred.
Minimum 1 year working experience in IT industry or with good IT knowledge on Server, Storage, Network etc.
Minimum 1 year experience with Customer Relationship Management (CRM tool)
Excellent communication skills – both verbal and written in local language and English
Excellent at critical thinking and adapting to changes.
Preferably knowledgeable in basic IT troubleshooting
High proficiency in Microsoft Excel and other online tools such as CRM
Preferably knowledgeable in Web Based Applications
Preferably with Basic knowledge of HTML, creating Email and Web based templates.
Must be able to work 10am-7pm shift supporting multiple countries/territories.
Must have the ability to be flexible and creative in dealing with requesters.
Must have a positive mindset and can-do attitude towards challenges.
Able to work both independently and effectively in a team environment.
Able to work within strict deadlines – for the completion of assigned tasks.
Must be detailed oriented
Data Management and Marketing
Locate, identify, and correct data entry errors to verify the accuracy of the provided data and run system side uploads/updates accordingly within the stated deadline.
Perform system searches to locate & export information requested such as client’s contact information, company attributes etc.
Collaborate with internal/external teams to ensure investigate and execute marketing requests accordingly.
Create electronic mailers for outbound marketing campaigns and execution of outbound email communication to a target list.
Set up and provide backend technical support for marketing webinars.
Troubleshoot basic system side issues and communicate efficiently and effectively to ensure a smooth webinar/online campaign.
Execution and communication
Engage with internal & external parties to understand requirements for execution.