Country Leader (BPO Essential)

Summary

Are you ready to take on a pivotal leadership role in driving the success of our operations in Ghana? This role will be based on sire in Accra - Ghana. At Concentrix, we're not just about technology; we're about people. We believe in harnessing the power of human-centered approaches, coupled with cutting-edge technology and intelligence-driven strategies. Concentrix is seeking a dynamic and visionary Business Leader to spearhead our endeavors in Ghana. As the appointed Business Leader for our operations in Ghana, you will play a crucial role in ensuring the overall success of our operations and client relationships. You'll be responsible for driving client profitability, operational excellence, and overall client satisfaction by exceeding service level agreements (SLAs) and fostering a culture of continuous improvement. If you're passionate about driving growth, fostering innovation, and leading with integrity, we want you on our team! Join Concentrix today and be part of a global family that's shaping the future of business. Apply now and let's embark on this journey together!

Description

• Oversee the development and ongoing management of internal and day to day Operations and client management.

• Ensure that necessary client communication and support processes are in place to promote confidence in Concentrix products and services.

• Develop, modify and ultimately oversee internal processes for financial control, operations review and change management.

• Establish and manage annual operational plans and expense budgets that support both the business unit plan and the Concentrix corporate plan. Primary focus is on performance and profit whilst also supporting new growth.

• Maintain and continuously develop an organization and structure that most effectively serves the needs of the client, Concentrix employees and shareholders, and enhances operational effectiveness across the entire organization.

• Create and implement strategic customer operation plans that optimize the company’s financial position and resource utilization. These plans must meet client’s requirements by being focused on the timely implementation of superior customized solutions through the creative applications of the Company’s core reusable assets.

• Manage the monitoring and trending of relevant client data to provide accurate operational performance, financial and resource forecast information.

• Client Business Reviews (onsite & remote)

• Responsible for establishing and clearly communicating departmental strategy to management team; providing feedback regarding tactical operations for department including budgeting, goal setting, and managing performance; following organization’s policies and applicable legal requirements; determining and implementing appropriate staffing and customer interaction guidelines for work team(s); and monitoring performance leading to successful results.

Candidate Profile:

• Demonstrated track record of managing a business unit, with particular emphasis on Operations and client management.

• Market driven and client focused.

• Excellent ability to understand client business drivers and objectives.

• Proven ability to manage and lead Enterprise organizations.

• Strong personal presence, decisiveness, leadership skills, and understanding of information  systems technology and operations, and the ability to communicate with all levels of large organizations.

• Excellent oral and written communication skills.

• Keen ability to sense and react to client discord in a way that delivers results to the client, by collaborating constructively and acting with exemplary character.

• Demonstrated ability to work in an ambiguous environment.

• Relevant industry/product/service knowledge.

• Skilled in financial management (pricing models, P&L, Budget, forecasting, expense management, etc.)

• Ability to relocate to Ghana

• Must have proficiency with various software applications including Microsoft Word and Excel.

• Facilitates cross site learning, consistency and speed to green.

• Capacity planning and management.

• Collaborates and teams well with Account Management and client

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.