Associate Manager, B2B Sales Support
- Supervise day-to-day activities of a team of Sales Support to ensure effective client support and adherence to Service Level Agreements (SLAs)
- Monitor and review performance metrics and staff-related matters to support team development and engagement
- Conduct regular performance reviews with team members and ensure adherence to the performance management process
- Identify and develop succession plans for potential leaders within the team to maintain a strong talent pipeline
- Facilitate management meetings and team huddles to keep the team informed about business updates and motivate team members
- Lead internal operational reviews and alignment meetings with clients and sales counterparts to achieve desired business outcomes
- Collaborate with cross-functional teams to optimize processes and systems that enhance the customer experience for assigned clients
- Maintain clear and timely communication with sales support teams and clients to meet customer expectations and resolve escalations