Quality Manager
- Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
- Maintain accurate metrics of direct reports individual performance as well as overall team level performance
- Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
- Develop strong working relationships with key Business stakeholders, internal and external
- Oversee audits of key support processes within each account and recommends changes