Spanish-speaking Customer Service Representative (On-site)

In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is on-site in our facility in Madrid and provides service support and resolution of routine problems regarding client's products and/or services.

Reimagine your career

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. 

We’re on the lookout for We are looking for a Spanish-speaking Customer Service Representative (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

We are looking for a Spanish-speaking Customer Service (On-site) to join one of our exciting projects.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

- Full time 39 hours/week temporary contract: Monday to Friday 9:00 to 18:00
- Competitive salary and performance bonus
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses

What you'll experience with us:

As a Customer Service in our team, you will:

-Provide support to the end-clients by showing great reactivity in solving accounting related questions
-Educate users on how to manage their business better
-Work cross-functionally with the Sales and the Product teams
-Ensure that best in class service is given to customers
-Work with multiple teams on a regular basis and will help to build the Customer Success “brand” across the entire organization

We'll be a great match if you:

- Have a proficient or bilingual level of Spanish and advanced English
- Have strong communication and customer care skills
- Come with strong accounting skills and knowledge
- Possess good disposition to work in a customer service environment
 

It would be a plus if you:

- Hold a bachelor’s degree in business administration or similar
- Have experience in Customer Support for a Fintech
- Possess experience in accounting

Reimagine the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
 

Concentrix is an equal opportunity employer 

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. RRQ24-002718-1-SPAIN