Customer Service Advisor - SA-RBN-FT

Job Title:

Customer Service Advisor - SA-RBN-FT

Job Description

An exciting opportunity to get your foot in the door of a government role and develop crucial customer service skills.

About the role:

Are you committed to ensuring customer satisfaction and providing outstanding service, while also seizing chances for personal and professional growth within the call centre industry. 

There is real career and personal growth potential. In fact, many of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. 

Feel good about the work you do as you support vulnerable Australians and provide guidance and encouragement in navigating government digital solutions.

We have exciting permanent opportunities where you get to make a real impact, so join our diverse and passionate team today!

Key Role Details:

• 7 weeks of comprehensive classroom and hands on training
• Role commencing Jan 28th, 2025 
• $27.77 p/h
• Permanent full-time roles available
• Permanent part time roles available (30 hours min. per week after full time training)
• Up to $480 a month based on performance incentives
• Monday to Friday rotating roster of 7am - 6pm. No weekends!
• Central Robina, right next door to Robina Town Centre
• Free parking available

What's in it for you?

• A rewarding role where you make a meaningful impact
• Continuous calendar of fun social events
• A supportive role within an experienced team
• An inclusive workplace with a shared goal in mind

Role Duties:

You will support our valued customers with their account enquiries. You will be the first point of contact for inbound customer enquiries and will provide a refreshing and positive experience every time. 

Who are you?

You believe quality customer service is paramount when dealing with customers. No call centre experience necessary but customer service skills are a must!

• Must be an Australian Citizen and at least 18 years of age
• Eager to work towards goals and targets 
• Confident and capable in using computers and systems 
• Passionate about customer service
• Keen to learn new skills and refine existing ones too
• Excellent verbal and written communication skills

If you are excited to take on a new challenge in a well-established, global organisation that is creating game-changing journeys for employees and customers, APPLY NOW! 

*Applicants must be at least 18 years of age, must be an Australian Citizen and pass a police check and other pre-employment checks*

Concentrix is an equal opportunity employer.

Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

Location:

AUS Gold Coast - Robina Town Centre Dr Lvl2

Language Requirements:

Time Type:

Full time

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