Microsoft Support Engineer with German Level II

Job Title:

Microsoft Support Engineer with German Level II

Job Description

We're looking for a Microsoft Support Engineer Level II with passion for technology to join our Cloud Services Support Team.
We assist corporate clients with their business-impacting technical issues.

So, what’s the role all about?

• Handling Business Clients’ Technical requests via outbound calls, ticketing system and remote sessions
• Analyzing service performance issues
• Setting case priority depending on the client needs
• Providing timely, relevant solutions through established procedures
• Focusing on customer expectations and satisfaction
• Collaborating with other team members to provide high-quality support

You are a good fit for the role if you: 

• Are advanced in both German and English
• Have strong technical background
• Are skilled in verbal and written communication to analyze, interpret and address client needs
• Have prior knowledge in network operations, networking protocols, network authentication, messaging technology or messaging protocols.
• Have working knowledge of one or more current Microsoft Operating systems (Windows NT Professional, Windows 2000 Professional, Windows XP, Windows Vista, Windows 7, Windows Server Edition), or any future releases
• Are able to work in a time critical environment
• Are up for a fresh new challenge

What you can expect from us:

• Standard working hours Monday – Friday
• Hybrid working environment to help you strike an excellent work life balance!
• Competitive salary with performance-based bonuses
• Extensive initial training and onboarding
• Certification program for Engineers accepted worldwide
• Continuous training and upskilling program
• Professional Development and Career Navigation programs to map out the steps in your development
• Health and Wellbeing initiatives
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, corporate discounts and many more

Who are we?

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

Full time

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