Customer Service Advisor

Job Title:

Customer Service Advisor

Job Description

The Customer Service Advisor position interfaces with customers via chat messaging, inbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

Position Overview

We are excited to announce multiple opportunities to join our team servicing a BRAND NEW CLIENT. We are looking for dedicated Full Time & Part Time inbound Customer Service Advisors to become a part of our newly established team. In this role, you will be the first point of contact for our clients, providing exceptional service and support for enquiries via calls and chat functions. This position offers a unique chance to grow in a supportive environment that values professional development and teamwork.

Who is Concentrix

Concentrix is a global leader in customer experience solutions, operating in Australia since 2014. With sites in Brisbane, Ballarat, Townsville, and the Gold Coast, we strive to be the best in customer engagement services, rich in diversity, talent, and technology. Representing many beloved brands, we are dedicated to doing right by our team, clients, customers, community, and planet. We foster a fun, future-focused, and inclusive work environment, offering extensive training and support.

Key Responsibilities:

• Handle calls and chats about customer accounts, delivering accurate and timely information

• Maintain confidentiality while dealing with personal and sensitive information

• Provide an exceptional service experience

• Referring customers, where appropriate, to seek independent support

• Work across systems to successfully address customer enquiries.

• Abiding to regulatory security requirements.

What we are looking for

• Strong verbal and written communication skills

• Ability to take initiative and be efficient in problem solving

• Ability to navigate computer systems and programs in a fast-paced environment

• Ability to work autonomously and as part of a team

• Passionate about providing exceptional customer service

• Availability between 8am to 8pm weekdays

What's in it for you?

• Unlimited learning and career growth! 80% of our frontline managers are promoted from within the business!

• Modern office environment with perks. Located in the heart of the city a stone's throw away from Central Train Station, bus stops and a block from Queen Street Mall

• A fun office environment that nurtures health and wellbeing including; dress for your day policy and themed events

• 3% incentive bonuses

• Access to our Employee Assistance Program for additional support and resources

• Uncapped employee referral bonuses

• A Monday to Friday account - take your weekends back!

Your talent deserves a space that’s fun and one of a kind. Apply now! 

Applicants must be at least 18 years old and have full working rights in Australia, with the ability to complete background, police, and credit checks.

Location:

AUS Brisbane - 288 Edward Street

Language Requirements:

Time Type:

Full time

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