Job Title:
Sales Trainer
Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.
We are looking for an Sales Trainer to join our team. Today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.
The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a Sales Manager, you will facilitate and deliver targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. Along the way you will have access to excellent training opportunities to grow and an attractive benefit package; including, medical insurance and more. At Concentrix, you can truly Own Your Future!
You will:
- Ensure new employees receive comprehensive, client-specific onboarding and training to enhance job-specific knowledge and skills
- Provide employees with skills-based, client-specific coaching and training to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
- Partner with internal and external stakeholders to develop and deliver an effective training and development program designed to enhance client-specific sales knowledge and skills associated with any of our sales motions
- Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practices for client/specific territories
- Oversee, measure, and validate the delivery and quality of provided training
- Track the effectiveness of training interventions through various assessment tools
- Collaborate with internal and/or external stakeholders to optimize sales processes and systems to achieve a superior customer experience
- Maintain a high level of communication with internal stakeholders to ensure strategic client relationship is fostered and developed
- Maintain high level of knowledge and understanding about the client, customer interaction, and evolving business environment for relevant training content creation and/or delivery
- Help create a culture of continuous learning where individuals take responsibility for their own development, competence, and performance
You have:
- Bachelor’s degree or equivalent experience preferred
- 3+ years of experience working in a customer service, training, or sales capacity in the IT industry preferred
- Subject matter expert within peer group
- Prior experience in high volume calling preferred
- Experience working with Salesforce.com or similar CRM strongly preferred
- Technical skills in Microsoft
Location:
MEX Mexico City Downtown Insurgentes
Language Requirements:
English (Required), Spanish (Required)
Time Type:
Full time
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