Job Title:
Consultant, Global Analytic Insights
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Core Responsibilities
- Review and analyze customer satisfaction and operational metrics to identify performance trends; produce monthly management reports.
- Utilize Microsoft Pivot tables and other analytical tools to interpret qualitative and quantitative data.
- Collaborate with statisticians to develop key driver analysis and statistical linkages between customer satisfaction and operational metrics.
- Support Operations through data analysis and identify process gaps impacting operational metrics.
- Conduct root cause analysis to identify underlying causes of performance gaps and coordinate action plans with stakeholders.
- Monitor and document progress of action plans and analyze initiative impacts on performance metrics.
- Prepare documentation for internal and client presentations highlighting insights, recommendations, and action plans.
- Contribute to analytic design, information requirements, and deliverable schedules.
- Up to 10% travel may be required.
Candidate Profile
- Proficiency in the German language desired.
- Bachelor’s degree in a related field with 2 to 4 years of experience preferred.
- Strong analytical thinking and quantitative data analysis skills.
- Excellent communication skills and customer service orientation.
- Ability to multitask, prioritize, and work within timelines in a diverse and rapidly changing environment.
- Experience in call center operations, customer satisfaction data analysis, and Six Sigma methodology is an asset.
- Proficiency in Microsoft Office and exposure to statistical concepts.
- Readiness to work between 11:00 a.m. to 8:00 p.m. Egypt time
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Time Type:
Full time
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