Salesforce Admin

What The Admin Will Do

• Support the current Salesforce team in their management and handling of user Support tickets

• Good experience on Service Cloud and Experience Cloud

• Support internal users by troubleshooting and solving business problems within Salesforce

• Assist internal users with data management queries

• Assist internal users in creating reports and dashboards

• Manage Salesforce users, their access and permissions

• Communicate effectively with the business on queries raised

• Provide testing support for solutions being developed by the Salesforce team

• Learn about internal business processes with a view to supporting the continuous improvement of Salesforce

What The Admin Should Have

• Salesforce Administrator Certification (ADM201)

• Previous experience as a Salesforce Administrator

• A good working knowledge of Flows

• Strong experience with Data Loader, and a conscientious approach to data management

• Confidence with all aspects of Salesforce’s security model (profiles, roles, permission sets, etc.)

• A clear and effective communication style

Nice-to-Haves (but not Essential)

• Any other Salesforce certifications 

• Experience using and debugging Process Builder and Flow

• Specific experience working in a Helpdesk Support role

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