Senior Salesforce Developer / Solution Architect

OVERVIEW

We are seeking a highly experienced Senior Salesforce Developer to lead the design and delivery of Salesforce Service Cloud and contact center solutions. This role is ideal for a hands-on technical leader who operates at both the architectural and development levels, driving scalable solutions aligned with business objectives.

The successful candidate will function as a hybrid architect and lead developer, responsible for defining solution strategies, guiding development teams, and collaborating with stakeholders to deliver high-impact, enterprise-grade solutions.

Key Responsibilities

Technical Leadership

• Serve as the architecture lead for Service Cloud and contact center initiatives
• Define and enforce solution patterns, development standards, and integration strategies
• Design scalable Salesforce solutions leveraging:
• Service Cloud, Omni-Channel, Service Console
• Flows, Apex, Lightning Web Components (LWC)
• Asynchronous processing and event-driven architectures
• Evaluate trade-offs between configuration, customization, and integrations
• Collaborate with enterprise and integration architects to ensure alignment with broader platform strategy.

Contact Center & Service Cloud Design

• Architect end-to-end customer and agent experiences across voice, chat, messaging, and case management
• Design and optimize routing strategies using Omni-Channel (skills-based routing, capacity models, prioritization)
• Support integrations with telephony/CTI systems, messaging platforms, analytics, and QA tools
• Ensure solutions enhance operational efficiency, service quality, and reporting accuracy.

Developer Enablement & Governance

• Act as the technical authority for Service Cloud development
• Lead code reviews and design validations to ensure performance, scalability, and security
• Mentor developers on Salesforce best practices, governor limits, and architectural standards
• Identify and address technical debt and platform risks proactively.

Stakeholder Engagement & Communication

• Partner with product owners, business leaders, and operations teams to:
• Refine requirements and define solution approaches
• Align on priorities and delivery timelines
• Translate complex technical concepts into clear business language
• Produce and review key artifacts, including:
• Solution designs and architecture documentation
• Data models and integration diagrams
• Release and deployment plans.

Self-Directed Delivery & Execution

• Operate independently across multiple workstreams, driving architectural and development decisions
• Influence backlog prioritization based on technical dependencies and risk
• Support Agile ceremonies (planning, refinement, retrospectives)
• Collaborate with QA and release teams to ensure stable, low-risk deployments

Required Qualifications

• 6+ years of Salesforce experience with deep expertise in Service Cloud
• Proven experience as a Technical Lead or Solution Architect
• Strong hands-on experience with:
• Apex, SQL, and asynchronous processing
• Lightning Web Components (LWC)
• Salesforce Flows and automation design
• Experience designing solutions for contact centers or customer support environments
• Demonstrated ability to lead and mentor development teams
• Strong communication skills, with the ability to engage both technical and non-technical stakeholders
• Experience working in Agile/Scrum environments.

Preferred Qualifications

• Experience in healthcare, non-profit, or donor/member-centric organizations
• Familiarity with compliance-driven environments (e.g., HIPAA-related processes, consent management)
• Experience with Omni-Channel, Digital Engagement, or Service Cloud Voice
• Salesforce certifications such as:
• Platform Developer I/II
• Service Cloud Consultant
• Application or System Architect
• Experience with CI/CD and release management tools (e.g., Copado, Gearset, Git)
• Experience integrating Salesforce with external systems via REST APIs or middleware

#REMOTE #WFH