Data Scientist

Key Responsibilities 

• Develop and maintain predictive and diagnostic models that drive operational and customer experience improvements across BPO and call centre environments
• Conduct optimisation analytics to improve workforce, cost, and service performance
• Deliver customer analytics and Customer Experience (CX) intelligence that surface actionable insights from customer feedback and interactions 
• Support growth analytics initiatives including customer retention, churn, and revenue opportunity identification 
• Translate complex analytical outputs into clear, concise findings for client stakeholders 
• Collaborate with team leads and client-facing consultants to define analytical requirements and deliver solutions