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Sales Support Specialist with Potruguese language

Location
Sofia, Bulgaria
Language
English
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At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.

Join us!

What the role looks like:

  • Prepare and validate Revenue Recognition data for client sign-off; follow up with internal Operations teams to ensure accurate categorization.

  • Monitor Revenue – (Actuals & Scheduled Billings), Quoting tool status, and pipeline to identify revenue gaps or duplications; support Sales Management with clean forecasting outlooks.

  • Conduct weekly and daily pipeline hygiene checks; flag issues like missing close plans or overdue opportunities and follow up with sellers.

  • Investigate and reconcile billing/invoicing issues, including MSSales decrements, disputes, and credits; collaborate with internal Ops and Finance teams to ensure accurate landing and reconciliation of issues.

  • Support forecasting processes by joining or leading closing calls, tracking deal progression, and preparing forecast files.

  • Manage Support Help tickets related to pricing, tool issues, Quote tool updates, and billing escalations.

  • Proactively monitor deal progress and collaborate with Quoting team and management to resolve issues in the prep or completion of deals.

  • Generate and distribute reports on hygiene exceptions and billing readiness; ensure timely seller action in CRM.

  • Working hours - Mon - Fr 09:00 - 18:00

  • Hybrid role

 

Your profile: 

  • Very good level of English and Portuguese languages – both written and spoken 

  • Experience working in a customer service, sales or outsourcing environment would be considered an advantage 

  • Computer literacy and experience working with CRM systems (SalesForce / Microsoft Dynamics preferred) 

  • Аbility to effectively communicate with while developing positive customer relationships   

  • Keen on new technologies

  • Strong problem-solving skills 

  • Ability to manage multiple tasks effectively 

 

What we offer:

  • Mentoring, training, and career development programs 

  • Happiness programs and internal social events 

  • Additional medical plan: health and dental care (fully covered by the employer) 

  • Voluntary Sport Card (Multisport) 

  • Monthly food allowance 

  • Birthday Time Off 

  • Volunteer Time Off 

 

Please send us your CV in English.

Only short-listed applicants will be contacted.

All applications will be treated as strictly confidential.

Help us G.R.O.W. Join us!

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