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Technical Support Specialist with German

Location
Szczecin, Poland
Language
English
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Responsibilities:

  • Handling incoming calls in German.

  • Handling app.

  • Registering customer requests and building the right relationship with them.

  • Diagnosing and resolving accepted requests.

  • Entering data into the system.

  • Ensuring high quality of customer service. 

The main skills we are looking for are:

  • B2/C1 language skills level for German and B2 language skills level for English.

  • Good use of PC.

  • Customer orientation and attention to detail.

  • High problem-solving capacity.

  • Excellent communication skills.

Nice to have:

  • Previous experience in customer service.

  • Knowledge of networking technologies.

  • Experience in sales.

What we offer: 

  • Employment based on a labor contract.

  • Remote work opportunity with Poland.

  • Base salary: 6700 PLN gross montly. Performance bonus - 500 PLN gross and additional bonuses from the client up to 1000 PLN gross.

  • Engaging trainings.

  • Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days.

  • Talent Development Program: a transparent career paths and promotions.

  • CNX Academy: with mentoring program. 

  • CNX University: with unlimited online trainings available.

  • Refer a friend: bonus for recommending a friend up to 4000pln.

  • Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite.

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