Customer Engineer – Infrastructure – Azure Virtual Desktop / W365 (M/F.D)
The AVD / W365 Customer Engineer will work directly with customers, as a consultant and technical advisor to:
Architectural Design & Strategy
- Design for Resilience: Lead architectural design sessions to build scalable, secure, and resilient virtual desktop solutions with strong focus on BCDR strategies for mission-critical environments.
- Modernization: Guide customers from legacy on-premises VDI (Citrix/VMware) to cloud-native solutions like AVD and Windows 365.
- Trusted Advisor: Act as the primary technical point of contact for customer IT executives and architects, bridging the gap between business goals and technical implementation.
Technical Implementation & Engineering
- Image & Profile Management: Design and implement automated image creation solutions (i.e. Azure Image Builder) and robust profile management strategies using FSLogix containers.
- Endpoint Management: Drive the integration of Microsoft Intune for managing physical and virtual endpoints.
- Application Strategy: Advise on application delivery and packaging, specifically modern formats like MSIX and App Attach to decouple applications from base images.
- Automation: Utilize PowerShell, Azure CLI, ARM or Biceps to automate deployment, scaling, and monitoring tasks, reducing manual operational overhead.
Operational Excellence & Troubleshooting
- Deep Dive Troubleshooting: Apply a methodical, analytical approach to resolve complex performance issues (latency, login times, resource contention) in large-scale environments.
- Monitoring: Implement Azure Monitor and Log Analytics to provide proactive insights into host pool health and user experience.
Ideal candidate experience:
Minimum of 5 years working as a depth expert and technology owner or consultant for AVD / W365.
Minimum of 10-15 years of experience of working with Windows Client Environments, ideally also Azure environments
Minimum of 10-15 years of experience of working with Windows Client Environments, ideally also Azure environments
Required Hard Skills
- Core Virtualization: Deep, hands-on expertise in Azure Virtual Desktop and/or Windows 365. Strong background in Hyper-V and RDS.
- Identity & Security: Solid understanding of Azure Entra ID, Hybrid Identity, Conditional Access, and RBAC models.
- Infrastructure: Proficiency in Azure Infrastructure (Networking, Storage, Compute).
- Automation: Confident in PowerShell scripting for automation and system management.
- OS Proficiency: Deep knowledge of Windows 10/11.
Professional Experience
- Public Sector Focus: Passion for and willingness to work with public sector customers, understanding their unique compliance and security requirements.
- Experience: Degree in Computer Science, IT, or equivalent practical experience. Long-term experience with large enterprise customers and complex IT landscapes.
- Languages: Excellent command of German and English (spoken and written) is mandatory for this role.
- Mobility: Valid driver’s license and willingness to travel frequently to customer sites across Germany.
Preferred (Nice to Have)
- Certifications: Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140) is highly preferred. Other relevant certs: Azure Administrator (AZ-104) or Azure Solutions Architect (AZ-305).
- Legacy Knowledge: Experience with Citrix DaaS or VMware Horizon is helpful for migration conversations but not strictly required.
- Network Security: Understanding of hub-and-spoke topology, ExpressRoute, and firewall configuration for VDI.