Job Title:
Specialist, Renewal Sales (India)
Job Description
Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix and work with energetic people who strive to enjoy every day.
We are looking for an English speaking Renewal Sales Representative to join the India team based in Singapore.
The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
Serves an assigned territory/client, you will device and develop processes to ensure favourable relationships with clients, meeting the sales and operational needs. In this role, you will be managing the client’s customers end-to-end sales lifecycle, by renewing, expanding, and converting the service relationships our clients have with their existing customer base
As a Renewal Sales Representative in our team, you will:
- Work within a dedicated territory and team in India for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.
- Provide accurate weekly/ monthly/ quarterly sales forecast
- Mastery of product knowledge and technical understanding of services to assess client requirements
- Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and handle objections to retain customers or win new customers
- Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
- Work with your team and management to provide a professional experience during all interactions with customers and prospects
- Maintain the customer management system (CRM) to ensure all relevant data is captured
- Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
- Work with a team and report directly to a Sales Manager
We’ll be a great match if you have:
- 2+ years of experience working in a customer service or sales capacity
- Experience managing B2B clients/ accounts for India region
- Prior success in achievement of personal and team sales quota/goals
- Experience in high-volume calling
- Experience learning new technology and data
- Problem solving skills
- Excellent knowledge of MS Office programs
- Experience working with Salesforce.com or similar CRM
- Experience or willingness to work from home
Location:
SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2
Language Requirements:
English (Required)
Time Type:
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