Senior Specialist, Sales Support (Greater China + Hong Kong)

Job Title:

Senior Specialist, Sales Support (Greater China + Hong Kong)

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Senior Sales Support Specialist to join our Singapore team.

The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

As a Senior Sales Support Specialist in our team, you will:

• 3+ years of relevant working experience

• Knowledge of Microsoft products including Word and Excel (can perform advanced functions)

• Have necessary skills for email, phone and video communication

• Handle confidential information with complete integrity

• Experience in administrative tasks, organization of detailed work materials, and prioritizing deadlines

• Accustomed to identifying and recommending corrective action for moderately complex issues

• Experience following scripts and processes according to contractual agreements

• Experience learning new technology and data

We’ll be a great match if you have:

• Provide administrative sales support to our internal and external stakeholders for Greater China Region territory. The ability to drive business conversation in English and Chinese will be required. Having Cantonese dialect proficiency will be helpful for the role as it involves Hong Kong territory management.

• Maintain quote documentation with accurate pricing and configurations

• Prepare quotes for contract renewals

• Ensure the integrity of client information is maintained in the database systems

• Manage Excel (can perform advanced functions)

• Perform bookings (Purchase Order processing) and booking reconciliation

• Grow skill and expertise to perform quality assurance and begin to identify areas for improvement

• Focus on customer needs and communicate with Senior Sales Support staff and management.

• Handle medium to high priority escalation items, while escalating most complex items to management for review and consideration

• Maintain Knowledge Base Tools, including a CRM

• Identify and call out operational risks to management for review and consideration

• Participate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role

Location:

SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2

Language Requirements:

English (Required), Yue (Cantonese) (Required)

Time Type:

Full time

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