Sr Account Manager - L300

Summary

The Senior Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

Description

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Sr. Account Manager position at Concentrix is just the right place for you!

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE: 

• Ensure client’s customers are satisfied with the client’s products and services, and resolve escalated issues

• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives

• Evaluate the client's customer needs and propose potential solutions

• Be a single point of contact for the client customer and may coordinate the work of client service teams

• Utilize data to remediate customer concerns/roadblocks prohibiting satisfaction

• Manage external competitive pressures and handle objections

• Work with multiple stakeholders, building effective relationships with decision-makers at all levels

• Manage sales territory and achieving monthly quotas

• Negotiate skillfully in tough situations

• Identify risk and barriers to success; develop contingency plans

• Identify opportunities for additional product or service sales

• Ability to provide consultative support

• May potentially attend vendor and external events

• May provide mentoring and guidance to more junior staff

• Use data to help influence buying/renewal process

YOUR QUALIFICATIONS

• Must reside in Greenville, SC

• Bachelor’s degree required

• 5 years' experience in IT sales

• 4 years' experience in account management and IT industry

• 2+ years working in a Customer Relationship Management environment

• Successful Background in sales or account management, serving mid to large clients

• Passion for customer experience and sales

• Demonstrated experience to learn and optimize new technology and data

• Excellent knowledge of Microsoft programs

• Experience establishing communication and engagement

• 2+ years' experience minimum working with Salesforce.com or similar CRM required

• Experience making decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences

• Experience in high volume calling preferred

WHAT’S IN IT FOR YOU
 

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $42,500 - $63,800 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.

• DailyPay enrollment option to access pay "early," when you want it

• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

• Health and wellness programs with trained partners to help promote a healthy you

• Mentorship programs that support your rewarding career journey 

• A modern, state-of-the-art office setting with advanced technologies and a great team

• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more