Inbound Billing Advisor

Summary

Description

Are you a detail-oriented professional with a flair for resolving billing queries and enhancing customer experiences? Join us at Concentrix, where you will work with a leading telecommunications provider. In this role, you'll handle billing inquiries related to overdue payments, discrepancies in bills, and processing payments over the phone. This position offers a prime opportunity to excel and grow while providing exceptional service and contributing to our customer's contentment. Enjoy the challenge of resolving billing issues and earning bonuses for outstanding performance.

Key Responsibilities:

Billing Queries & Resolution: Proficiency in diagnosing and resolving billing issues efficiently is crucial, paired with the ability to convey complex billing details in understandable terms to customers.

Customer Service & Communication: Effective listening and empathy are vital for understanding customer concerns, while strong communication skills ensure clear articulation of solutions, fostering trust and positive experiences. Efficient complaint management involves promptly addressing issues, ensuring the customer's voice is heard, and implementing solutions that prevent future occurrences, thereby enhancing overall customer loyalty.

Payment Processing: Assist customers in making payments over the phone securely and efficiently, ensuring that all transactions are handled with accuracy and discretion.

Target-Driven & Performance Under Pressure: Consistently meeting or exceeding support targets demonstrates goal orientation, while resilience and focus ensure continuous progress even under pressure.

Qualifications:

We're seeking detail-oriented individuals who excel in providing first call resolution for billing queries while maintaining a focus on customer care. Ideal candidates thrive in target-driven environments and prioritize customer needs. Key skills include:

• Customer Support: Deliver exceptional support by efficiently managing systems to resolve billing issues on the first call.
• Communication: Engage customers with insightful questions to understand their billing concerns and provide clear solutions.
• Problem-Solving and Resilience: Quickly diagnose issues with attention to detail, maintaining patience and composure in dynamic environments.
• Adaptability and Versatility: Connect with diverse customer profiles, ensuring a tailored and positive experience.

Training & Development:

Our trainers are dedicated to ensuring your success by providing all the tools and guidance you need. You'll start with a comprehensive training program on our systems, products, and features, followed by a supportive nesting period. After nesting, you'll receive ongoing on-the-job training and continuous support to promote your growth and development.

What’s in it for you?

• Permanent 40-hour per week contract, Monday-Sunday (5/7 days) between 8am-9pm
• Convenient location, at Horsfield Way, Bredbury, SK6 2SU
• Annual salary of £25,480 paid monthly
• Bonus opportunity of up to £250 PCM plus uncapped bonus for exceptional performance in lead generation.
• Exclusive discounts on broadband, mobile, TV channels, and more, including family & friends deals

If you’re passionate about helping others and excel at resolving billing queries, this billing support role is your gateway to a rewarding career. Each interaction is an opportunity to assist customers with their billing issues while enhancing your earnings through exceptional service delivery. Embrace this role where your expertise makes a real difference.

Concentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.