Job Title:
Consultant I, Transformation
Job Description
About the Role
As an Innovation Consultant, your expertise will help B2B clients align their people, processes, and technology with a business strategy that ensures future success. You’ll proactively work with clients, sales, and delivery teams to design and implement innovative solutions such as Robotic Process Automation (RPA), AI-enabled Conversational Bots, Sales and Marketing Automation, Analytics (Speech, Text, and Predictive), and Lead Management Optimization.
Based on the client's strategic objectives, your focus will be on improving sales, conversion rates, and overall B2B customer experience by reshaping sales processes, optimizing the customer journey, and using enabling technology effectively. As a trusted business advisor and change agent, you'll identify the capabilities that create a competitive advantage, which may come from process improvements, technology adoption, or organizational enablement.
Using best practices, benchmarking, and consultative tools, you’ll identify, align, and enhance the factors that affect B2B performance, sales growth, and customer satisfaction. Your role will involve crafting comprehensive strategic and tactical transformation recommendations tailored to B2B business models.
Responsibilities:
- Co-innovate with B2B clients: Collaborate to design transformation roadmaps that improve B2B sales, conversions, and customer experiences.
- Support sales and delivery teams: Partner with internal sales and delivery teams to identify opportunities, problem-solve, and drive business growth in B2B engagements.
- B2B Process Discoveries: Conduct detailed process discoveries and Customer Journey Mapping focused on sales funnel optimization and lead conversion.
- Innovative Solution Development: Design and implement solutions addressing people, process, and technology gaps, including sales automation, AI-driven lead management, and personalized customer engagement.
- Lead Client Engagements: Manage innovation-related discussions with B2B clients during pre-sales meetings, client orals, due diligence, site visits, business reviews, and consulting engagements.
- Sales Funnel Optimization: Identify and streamline inefficiencies in the B2B sales funnel, including lead generation, nurturing, and conversions, using automation and analytics tools.
- Monitor Results & Impact: Work closely with project management, IT, and delivery teams to ensure successful implementation of solutions and track business outcomes.
- B2B Technology Identification: Stay updated with emerging technologies that can enhance sales and customer experience in B2B contexts, such as CRM systems, ERP integration, and AI-driven sales forecasting.
- Enhance Existing Offerings: Contribute to improving existing technology solutions by refining product backlogs, supporting proof-of-concept (POC) development, and driving product innovation.
Key Requirements:
- Experience:
- 4-6 years of experience in B2B business transformation, sales, and customer experience roles, with a strong focus on process improvement and automation.
- Comprehensive understanding of B2B industries such as Technology, Automotive, BFSI, Healthcare, Retail, Manufacturing, and Supply Chain.
- Sales & Marketing Expertise: Strong knowledge of B2B sales processes, lead generation, sales funnel optimization, and conversion rate improvement. Proven experience with Account-Based Marketing (ABM) and customer lifecycle management.
- Transformation Expertise: Expertise in B2B digital transformation, process re-engineering (RPA, Cognitive, AI-driven Bots), and using technologies like CRM, ERP, Salesforce, or HubSpot to improve sales and customer experience.
- Process Discoveries & Design Documentation: Experience in conducting B2B process discovery and documenting process designs, particularly for optimizing sales pipelines and customer engagement workflows.
- Lean Six Sigma: Certification in Lean Six Sigma (BB/MBB) to drive process efficiency and remove bottlenecks in B2B sales operations.
- AI-Driven Innovation: Strong understanding of AI-enabled Conversational Bots (Chat Bots, Email Bots, Knowledge Bots) and their application in automating B2B sales and customer service.
- Sales Automation: Familiarity with Sales Automation Platforms (e.g., Salesforce, HubSpot) and AI-driven sales insights to enhance lead generation and improve conversion rates.
- Customer Journey Mapping: Expertise in mapping the B2B customer journey, from lead acquisition through post-sale engagement, ensuring seamless integration of technology to enhance customer experience.
- Design Thinking: Strong understanding and application of Design Thinking to solve complex B2B business problems.
- Excellent Communication Skills: Strong verbal and written communication skills in English, with the ability to create impactful presentations and use case stories tailored to B2B audiences.
- Stakeholder Management: Proven ability to manage internal and external stakeholders in complex B2B organizations, particularly C-suite and key decision-makers.
- Tech-Savvy Problem Solver: Skilled in identifying and implementing new technologies to drive business results, with experience in using tools like PowerPoint and Excel for reporting and presenting complex data.
- Willingness to Travel: Ability to travel up to 25% for client engagements and project oversight.
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
Time Type:
Full time
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