Danish-speaking Customer Support specialist (Travel industry)
By sending in your application, you express your interest for future vacant positions and opportunities with us. If you proceed in one of these processes, we will reach out to you.
This role also offers flexibility in terms of where you work: Either from the comfort of your own home, or from one of our offices!
This job is available primarily fulltime, but we also offer part-time employment! This is a flexible way to decide how you want to work with us, anywhere from 50 - 100% (note that the training period is fulltime only, part-time is possible after this stage)
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries in various industries such as tech, travels, telecom etc. We’re also proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Job Description
As Danish-speaking Customer Service Advisor at Concentrix, you are responsible for assisting our customers in Danish language, through inbound/outbound phone calls as well as possible email and chat functions depending on the client you represent. This position provides customer service support and resolution of routine problems regarding client's product or services.
About the role, as a Customer Support Specialist, you will be responsible for
- Bringing great customer service to the customers via phone, email and in some cases chat
- Providing accurate information about new bookings, rebooking's and cancellation options for air and rail travel, hotel bookings and more
- Finding solutions for each individual customer to ensure their journey runs smoothly
To do great in this role,
You must be fluent in Danish and have a good command of English. Other than that, we'd love for you to be a flexible and dynamic addition to our team.
To make the most of your time here, we'll offer you this:
- A salary of 1800,- Euros/Gross during probation and 1947,- Euros/Gross after probation
- Bonus up to 250,- Euros/Gross
- A job you can do from the comfort of your own home or from our offices in city center - you choose!
- Additional health insurance
- Expenses subsidy (phone, internet, parking, sports, etc.) of 60 EUR/net per month
- Supportive and fun coworkers (if we do say so ourselves)
Start date: In the fall of 2026
Working hours: Work in 8,5 h shifts, Monday to Sunday, from 9 AM till 8 PM
Location: Work from home (in Estonia) or office (Maakri 19/1, Tallinn or Soola 3, Tartu)
Our recruitment process consists of a short phone interview, an online test, finally an interview and a background check. If we turn out to be a match, we'll be happy to make an offer!