Sales Trainer with English

The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity.

Responsibilities:

• Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
• Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions
• Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
• Oversee and validate the delivery and quality of provided training
• Track the effectiveness of training interventions through multiple assessment tools
• Work with all team members to improve sales systems to achieve a positive customer experience
• Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed
• Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery
• Help create a culture of learning where individuals manage their own development, competence, and performance

Experience & Background

• Experience as Trainer is preffered
• At least 2 years of experience in B2B Sales is required.
• At least 6 months of experience in Concentrix
• Primary and Secondary KPIs on target in the past 6 months
• No PIP or written warnings in the past 6 Months
• Absenteeism record will also be taken into account as part of the recruitment process.  
• Recognized subject matter expert with the ability to influence and coach peers
• Experience in high-volume calling or sales environments preferred

Skills & Competencies

• Strong understanding of sales techniques, customer experience principles, and quality standards
• Experience with CRM platforms strongly preferred
• Strong MS Office skills, particularly Excel and PowerPoint
• Ability to manage multiple priorities and projects simultaneously
• Confident communicator capable of engaging diverse audiences
• High attention to detail with strong written and verbal communication skills

Language & Work Arrangement

• Fluency in  English (C1 required)
• On site working model from Sofia with possibility for a hybrid model after 6 months based on performance.