Your responsibilities:

Develop an in-depth knowledge of our client’s platform.
Provide high-quality product support for customers to effectively resolve their issues through email, chat, and phone.
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users.
Diagnose software problems and resolve customer complaints using established processes.
Provide support & guidance on non-technical related questions (e.g: marketing, sales, or other e-commerce setup questions)
Communicate thoughtfully and effectively with all customers.
Document troubleshooting and problem resolution steps.

Our requirements:

A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
Passionate about creative problem solving for customers and end users.
Fluency in Italian (C1 level) and communicative knowledge of English (B2 level)
Self-motivated, eager to learn and thrive in a collaborative environment.
Capable of adapting quickly to changing priorities
Experience with or able to quickly pick-up: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.

Full-time employment contract or civil contract with flexible working hours – the choice is yours!
Dive into our comprehensive paid training program and emerge as a customer support legend!
Enjoy a rich social package that includes MyBenefit cafeteria, private medical care, and life insurance – because we care about you!
Embrace the freedom of work with no dress code – pyjamas, anyone?
Spread the love and earn extra rewards through our epic employee referral program – because great talent deserves to be rewarded!

Location:

Poland, Szczecin

Language Requirements:

English, Italian (Required)

Time Type:

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